FAQ

Which regions can your brand ship goods to?

Excellent question! Aeris Apparel is an Australian start-up that currently Ships to Australia, New Zealand, Asia & North America.

EU & UK Store coming soon!

Can I change my mind with the item and the address once the order has been dispatched?

As personal online shoppers as well this happens far more than you might expect! Our Return Policy covers the circumstances we can accept a return, a refund. A “Change of Mind” or “Buyer’s Remorse” circumstance unfortunately does not warrant a return.
 
Changing the address however is viable, after dispatch, your domestic postage carrier will need to be contacted, and can easily be rectified with a phone call. You will know what your carrier is through the tracking information we provide once the order has already been dispatched.

How long will it take for my goods to ship?

These are very strange times indeed, and because of this, multiple family businesses including ourselves have been affected by this whole pandemic. We will always utilise the fastest and most efficient means to deliver the goods to your region, however your region’s local postage will determine how quickly the order will get to your exact address.

Our shipping times are 1-3 business days for express shipping & 4-7 business days with standard/Sendle shipping across Australia.

Our International Delivery times are between 7-14 days after processing your order. Due to COVID19, there may be delays in delivery times but we use most efficient and affordable means to ship across the globe. 

**COVID19 may affect the speed of delivery times**

 

What are your shipping costs?

Our shipping rates are as follows: 

Free Standard Shipping Across Australia for orders above $80. 

Free Express Shipping for All orders over $120 within Australia.

Flat rate of $5.95 for standard shipping & $10 for eparcel Express Post via Auspost.

We also provide carbon neutral shipping with Sendle for $6 flat rate across australia.

Flat rate of $16 for all international orders. 

Free Intl Shipping for orders above $120.

Will I have to pay customs & duties taxes?
Aeris is based in Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your order). The only charges we collect are those stated on your order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

 

What Methods of Payments do you accept?

We accept Visa, Mastercard, AMEX, ApplePay & Gpay.

Do you have Afterpay?

Afterpay is available to all australian consumers. 

What is your return policy? 

We have a 60 day hassle-free Return Policy. Simply Start a Return to begin your free returns process. 

For International Customers, simply Contact Us at info@aerisapparel.com with your order number to begin your returns process. 

Our return policy can be found on our Refund Policy Page.